A free, confidential helpline operated by United Way of Greater Houston, 24 hours a day, 7 days a week, 211Texas/United Way HELPLINE continued to break records in 2020, connecting more than 1.4 million of our neighbors with help. Top calls were for utility assistance and food, followed by help paying the rent or mortgage, medical services, and housing assistance. 

With dedicated United Way THRIVE and veterans specialists on staff, 211 Texas/United Way HELPLINE connects families and veterans with resources to meet their unique needs. 211 Texas/United Way HELPLINE is also the information resource before, during and after natural disasters, connecting people in need with up-to-the-minute information and critical services.

IN 2020:

222,349 people connected with utility assistance 

201,284 people connected with food assistance

183,238 people connected with rent or mortgage assistance

145,586 people connected with health care

44,641 people connected with housing or shelter