Our Approach

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Operational Strategy Resources
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Integrated Client Journey  

For 100 years. United Way of Greater Houston has brought together diverse partners and approaches to get to the root of complex challenges holding people back. Guided by research and data, United Way invests in high-quality programs to create the opportunity for individuals and families in the Greater Houston community to thrive. We do this by leading, serving, influencing, and convening the nonprofit social services sector to deliver quality services with exceptional outcomes. 

WHO Poverty population and ALICE (14% living in poverty + 33% ALICE) 
WHAT Providing the opportunity to attain sustainable quality of living via: financial stability, early child and youth development, health care, and safety net
WHERE Greater Houston Area (four-county coverage area includes Fort Bend, Harris, Montgomery, and Waller counties)
HOW Transformational change to how United Way will approach its work

United Way is focused on and investing in high-quality programs focused on serving the 33% of our neighbors experiencing ALICE (Asset Limited, Income Constrained, Employed) and those living below the Federal Poverty Level, another 14%.

For more information on ALICE, please visit: https://www.unitedwayhouston.org/alice

ALICE could be a single parent with a preschooler and a child in school. He recently lost his job and is seeking employment. He wants the best education and opportunity for his two children. ALICE is resilient and resourceful, but he isn’t sure where to turn for help or how to navigate through different intake and qualification processes and multiple nonprofit organizations and services.

An integrated client journey allows a client to create their own customized pathway based on their goals and needs. Rather than working separately to address individual needs, programs are orchestrated to make it easy for clients to engage across services as needed, breaking down barriers and helping ensure clients can be successful. These services include financial stability services, supported by physical and behavioral health care, early childhood education, and youth development, all supported by safety net services that help people take care of their basic and immediate needs like food, shelter, clothing, and other critical needs such as refugee assistance, and freedom from violent situations like domestic abuse and human trafficking. 

Funded partners provide programs that address clients' varying needs as they move through their journey. 

The integrated client journey will operate across 13 priority regions within Fort Bend, Harris, Montgomery, and Waller counties. Use the interactive dashboard to explore the regions including ALICE data, demographics and zip codes included within each region. For a larger dashboard, or if you have trouble viewing, click here. To download the data from the dashboard, click here.



Access up-to-date tools and resources related to United Way funding opportunities.

Comprehensive List of Eligible Services
Interactive Regional Profiles Dashboard 
Common Metrics for Services and Integrated Client Journey
Newly revised Standards and Policies 
Qualification Criteria for ALICE
The 411 on Navigators within Integrated Client Journey
UWPC Self-Sufficiency and Well-Being Matrix and Userguide
Organizational review checklist

Past funding process information. This process has closed and any future investment process information will be posted here. 

Funding Application 
Watch the recording and download the slide deck from the Funding Conference held on April 6, 2021. 
Organizational review checklist
Question Log


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