MISSION UNITED Success Stories

We want to hear your United Way and/or MISSION UNITED story! Personal stories are the best way to help people understand what we do and why it matters. Click here to share yours.

Meet Don
At his wife’s urging, Don finally called 211. He had been in pain for a long time and his wife couldn’t watch him deteriorate any longer. A veteran, Don was connected with a 211 Texas/United Way HELPLINE veterans specialist and the MISSION UNITED network of services for veterans, military personnel, and their families. 

Don had been discouraged by past interactions with veterans groups and was reluctant to reach out for help. As soon as he talked with a 211 veterans specialist, that trepidation melted away. Don says the 211 veterans specialist “treated me with respect and dignity and explained to me that help was available.” 

We were able to help Don with medical care, counseling, and financial assistance, easing his pain and his worries. 
“I have always been a man of few words,” Don says. “I just wanted someone to know that the right personnel in the right place produces quality results.” 

If you are a veteran, military personnel, or a military family member, dial 211 to be connected with dedicated help through MISSION UNITED. 

Meet Andy
When Andy’s wife had a stroke while home in between cancer treatments, he didn’t waste any time getting her to MD Anderson. The couple, who live on a fixed income, jumped in the car without grabbing as much as a change of clothes, and headed to the hospital. 

After being at MD Anderson for more than a week, Andy had spent what little money the couple had on food and parking. He was wearing the same clothes he had driven his wife to the hospital in and didn’t have resources or family to turn to for help. Andy is a veteran, so when he called the 211 Texas/United Way HELPLINE, he was immediately connected with a veterans specialist and the MISSION UNITED network. 

The 2-1-1 veterans specialist made calls on Andy’s behalf and helped him get essentials, like toiletries, at the hospital, as well as help with food and parking. After a shower and a good meal, Andy felt like himself again and was able to focus on helping his wife recover. When the 211 veterans specialist called to check on Andy the next day, he and his wife had just returned from a trip outside – her first in nine days – and were getting ready for her physical therapy and full recovery. 

When veterans, like Andy, don’t know where to turn for help, 211 is here. Just dial 211, any time, day or night. 

Meet Sara
For Sara, life after service was tough. She had trouble adjusting back into civilian life, developed a substance abuse problem and became homeless. She was living in her car, had been robbed, and was desperate for help when she was connected with the MISSION UNITED network of services. 

Through the MISSION UNITED network, Sara worked with a case manager who would help navigate and access critical resources. She started therapy and outpatient treatment and has been able to achieve sobriety and build a stable foundation. She got involved with a housing program through which she was able to get an apartment and she has even started a new job helping other veterans transition into life after service. 

With help from the MISSION UNITED network, Sara has plans for the future and the confidence to make them a reality. 

Meet Bill
Bill is a 65-year-old Army veteran. He never expected to find himself in danger of losing his home, but things had taken a turn, and that was the reality Bill was facing.

Desperate, he called the 211 Texas/United Way HELPLINE. Bill was connected with United Way MISSION UNITED and a veterans specialist was able to connect him to legal assistance that helped him keep his home. When the MISSION UNITED specialist discovered Bill’s air conditioner wasn’t working, she helped him secure a temporary unit and find assistance having it repaired. 

For veterans, like Bill, help is one phone call away, thanks to the 211 Texas/United Way HELPLINE and MISSION UNITED.